Perspectives Consulting mark
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Conflict. Managed.

We help teams enjoy working together.

Workplace conflict is costing you more than you think. Perspectives Consulting partners with leaders to build the skills, systems, and confidence to face it well, before it becomes a crisis.

Mediation
Coaching
Working with Teams
Organizational Solutions
$359B
lost annually to workplace conflict across U.S. businesses
2.8 hrs
spent by the average employee each week managing conflict
145 hrs
per employee per year, nearly four work weeks lost to disputes
20 to 40%
of a manager's time spent handling conflict instead of leading
Sources: CPP Global Human Capital Report, Runde and Flanagan, Becoming a Conflict Competent Leader

The best technical expert does not automatically become the best people leader.

Most leaders earned their role by being excellent at the work itself. Then they were promoted into leading people, and the ground shifted. The skills that made them a great engineer, lawyer, analyst, or clinician are not the skills that resolve tension between two members of their team. And the pace of change keeps rising, hybrid teams, new expectations, harder conversations, with less time than ever to figure it out.

So when conflict shows up, the pattern is familiar.

Engaged training cohort laughing together Team building stronger relationships together Small group in a workshop conversation
Mark Lawrence

Mark Lawrence, JD, LLM
Workplace Conflict Specialist

"Well-managed conflict is the bridge to people who enjoy working together."
Mark Lawrence, Founder · Perspectives Consulting

Mark Lawrence is a workplace conflict specialist retained for complex workplace disputes across the country. His work spans organizations of 7,000+ employees, human rights mediation, anti-Black racism complaints, law enforcement conflict, and fractured relationships at the executive level.

He brings the rare combination of legal training and field-tested practitioner depth, and a direct, results-oriented approach that organizations trust when the stakes are highest. Mark believes in moving at the pace of trust as conflicts evolve. So his focus is to empower informed decision-making for both clients and organizations.

  • Adjunct Professor in negotiation, University of Toronto, Faculty of Law
  • 3,000+ leaders trained across public, private, and unionized environments
  • 10+ years in ADR consulting and program leadership
JD · LLM Dispute Resolution Workplace Restoration MBTI Certified Lean Practitioner Leadership Coach
3,000+
Leaders trained & supported
10+
Years ADR consulting and leadership
6
Years as Adjunct Professor, U of T Faculty of Law

A system built around your organization, not a workshop pulled off a shelf.

Workplace Dispute Systems Design

Every organization's conflict patterns are different, shaped by its structure, its history, and its people. Each system is designed for the organization it serves, starting with a real diagnosis of how conflict actually shows up, then building the specific intervention and follow up that situation calls for.

We don't believe in one-time training events, we partner with you to create capacity that outlasts our engagement.

Three steps to better collaboration.

1

Diagnosis and Design

We assess where conflict is showing up, what is driving it, and what it is costing you. You receive a clear, specific action plan built for your situation.

2

Leader-partnered strategic implementation

We work alongside your leaders to put the plan into action, so the capability is built with you, not delivered at you.

3

Follow-up

We check back in on what is working and what needs adjusting, so progress holds rather than fading once we step back.

Conflict Avoided Often Gets Worse.

Without a plan, talented people leave. Small tensions become formal complaints. Leaders get a reputation for avoiding hard conversations, and that reputation follows them, until the cost can no longer be ignored.

With the right partner, the opposite becomes true. Disagreement stops derailing the work, people trust their leaders to handle hard conversations fairly, and your teams start to enjoy working together.

The right level of support depends on what you are building and what is standing in the way.

Individual

Mediation and Coaching

Mediation and conflict coaching for a specific dispute or a leader who needs to navigate a difficult relationship well. Confidential, focused, and tailored for your situation.

Contact for details
Team

Team Intervention and Training

Practice, resources, and coaching for a team that needs to rebuild trust or strengthen how it handles disagreement together, not just one on one.

Contact for details
Speaking

Keynote Speaking

A practitioner's perspective on workplace conflict, leadership, and the cost of avoidance, for conferences, leadership offsites, and internal events.

Contact for details

Non-profit and faith-based organizations

Mission driven organizations face the same conflict patterns on tighter budgets. Adapted pricing for intervention, training, and consulting is available for non-profit and faith-based organizations. Reach out and we will scope something that fits.

Conflict is costing you. Contact us to partner with you to help your people enjoy working together.

Book a conversation Take the free self assessment